FAQs
1. Can I cancel my order?
Yes, you can cancel your order for a full refund within 24 hours of purchase. Please email us at help@littleplayworldstore.com as soon as possible. If your order has already been processed or shipped after the 24-hour window, you will need to follow our standard return process.
2. How do I return an item?
We offer a 30-day return policy, meaning you have 30 days from the date of purchase to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging. Contact our support team to initiate the process.
3. Do you offer free shipping?
Yes! We offer Free Standard Shipping on all orders across the United States. There are no hidden fees or minimum purchase requirements.
4. Where do you ship to?
Currently, we only ship to addresses within the United States. We do not offer international shipping at this time to ensure the fastest and most reliable service for our domestic customers.
5. Where are your products shipped from?
Most of our orders are shipped from our fulfillment centers located in the United States. In cases where an item is out of stock at the nearest warehouse, we ship directly from our production lines to ensure you receive your order within our promised timeline.
6. How long will it take to receive my order?
- Handling Time: 1-2 Business Days (Mon-Fri)
- Transit Time: 3-7 Business Days (Mon-Fri)
- Total Estimated Delivery: 4-9 Business Days.
7. What payment methods do you accept?
We accept all major secure payment methods, including:
- Visa, Mastercard, American Express, and Discover.
- PayPal. All payments are processed through a secure, encrypted gateway.
8. What if my order arrives damaged?
If your item arrives damaged, broken, or defective, please contact us within 7 days of delivery. Provide us with clear photos of the damage and the packaging, and we will arrange a replacement or a full refund at no additional cost to you.
9. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number (UPS, FedEx, or DHL). You can use this number on the carrier's website to monitor your delivery status.
10. Do you offer exchanges?
We do not offer direct exchanges. The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Still have questions?
Business Name: Little Play World Store
Customer Support Email: help@littleplayworldstore.com
Phone: +1 949 649 5958
Business Address: 5015 Vickery Blvd, Dallas, TX 75206, United States
Business Hours: Mon-Fri, 9:00 AM - 5:00 PM (CST)